Choose a service by selecting from the
drop down menu

SmartPlan provides the most comprehensive PC (and MORE) technical support plan on the market today, including unlimited* online computer support, support for other electronic devices, automated data backup** and a complete software security suite for your PC.

SmartPlan includes:
  • UNLIMITED* Online Support for Your PC from New England PC Services technicians, including performance enhancement and optimization whenever you need it
  • A complete PC Tune-Up with your first service call (that's a $129.95 value!)
  • Installation of Anti-Virus software and Anti-Spyware software– one year license for a commercial-grade anti-virus software and anti-spyware software to help keep your PC free from online threats such as viruses and worms
  • Ongoing assistance from New England PC Services to help scan, identify, and remove spyware and viruses.
  • Set & Forget Data Backup - automatically backs up all the data files: photos, documents, music and emails you can’t afford to lose and offers unlimited backup storage: secure, safe, encrypted, easy retrieval.
  • Remote technical assistance from New England PC Services to configure automatic backup and provide initial training, as well as ongoing assistance to help resolve any issues that arise from moving data from your PC to or from the Backup source.
  • Expert technology assistance via chat, email and service scheduling
Note: Smart Plan requires a one-time set-up fee of $65.00 (in addition to the monthly fee - That fee is included in the totals on our signup page)

Minimum system requirements: Windows XP, Windows Vista and a high speed internet connection

* Unlimited Online PC Support - refers to support for a single PC and specific issues outlined above. If New England PC Services determines that any customer is abusing or otherwise using the service excessively, customer will be notified and New England PC Services may restrict or terminate customer's access to the service. If New England PC Services determines a customer is using the service for illegal or inappropriate activities, this may be deemed reason to cancel subscription. Please see the Terms of Service for details.
Choose a service by selecting from the
drop down menu

Let our expert New England PC Services technicians solve a single problem. For a flat fee, our remote service technicians can help diagnose and correct a problem. This service includes assistance for one of the following items:
  • Spyware and virus removal
  • Troubleshooting and problem resolution
    • Frequent error messages
    • Persistent pop-ups
    • Application or system crashes
    • Periodic rebooting
  • Configuring a wireless network to work with up to two computers, or a computer and a wireless printer.
  • Diagnosing operating system problems
All devices and software need to be present at time of service. Server support is not included.