Additional Terms for Flat Rate Services
- Account set up required.
- Most remote packages are flat rate
services.* Additional services will be billed at our regular
rates. *Pay per minute and subscription options also
available. Please consult technician during service call.
- System requirements: Windows XP and a high
speed internet connection. CD-ROM drive and an available USB
port in cases where software installation is required or
device set up is included.
Terms of Service
- A service appointment fee of $25 will be
charged to your credit card at the time of your appointment
unless appointment is cancelled a minimum of two (2) hours
prior to your scheduled appointment. This amount will be
credited to your service fees at close of service or converted
to minutes and added to your account if the appointment is
Additional Terms for Subscription Plan
- Customer's use of the Plan is governed by
the Terms of Service.
- This is a twelve (12) month non-refundable
- For a complete list of what is and
is not supported under this plan, please see below.
- Upon sign-up, credit card will be charged a
set up fee of $89.95, which will include the first 30 days of
service. Thereafter, customers will be billed monthly on the
anniversary day of initial purchase.
- The $89.95 set up fee applies to all
additional PCs purchased. However, in the event that the
customer purchases up to two (2) PCs and set up for each is
scheduled at the same time, only one (1) set up fee will apply
to both computers.
- Save 5% with
annual pre-pay (charged $346.18 at outset of plan, a savings
- Customer is not considered to be on the
subscription plan until the New England PC Services-issued
software is loaded onto their system.
New England PC Services will attempt to clean
the customer's system enough so that the software can be
- Subscriptions will automatically renew
after the first year on a month to month basis. After the
first year, customer may cancel at anytime with thirty
(30) days written notice.
- What the subscription plan supports
- this plan includes installation, usage and navigation for
all New England PC Services supported applications (and
limited diagnostic assessment only for applications not
supported by New England PC Services). Unlimited backup
Any Windows XP PC (desktop or laptop) - diagnose and fix
problems, PC tune-up, security, software support
MP3 Player - set up your new player (iPod), learn to rip a CD,
download music, iTunes or Windows Media Player
Digital Camera - set up, learn how to transfer and print
PDAs - get connectivity help with a Blackberry or Treo
SmartPhone/VOIP - help with connectivity, downloading,
Virus/Spyware - set up and support for New England PC Services
anti-spyware and anti-virus applications, identify and remove
Backup and File Restore - set up and support for automatic
online backup and restoration of data files (to any PC):
photos, documents, music and emails; unlimited storage
Microsoft Office - installation and operation, does not
- What the subscription plan does not
support - this plan does not include
support for accounting, financial, database, CAD/CAM or
similar software; network, router printer or scanner support,
or on-site computer support (in-home/in-office).
Hardware - training or any hardware related issues
Printer - errors messages, update drivers, printer sharing
Scanner - errors messages, update drivers, training
Router/Network Devices - set up or support for small networks,
security and file sharing
In-Home/In-Office Support - on-site support by a certified
technician. See rates below.
*Unlimited Online PC Support - refers to
support for a single PC and specific issues outlined above. If
New England PC Services determines that any customer is abusing
or otherwise using the service excessively, customer will be
notified and New England PC Services may restrict or terminate
customer's access to the service. If New England PC Services
determines a customer is using the service for illegal or
inappropriate activities, this may be deemed reason to cancel
subscription. Please see the Terms of Service for details. At
New England PC Services, we also offer On-Site Computer Support
(in-home/in-office visit) at an additional rate of $149 per hour
(plus travel if applicable at the same rate). If you need
in-home or in-office computer support, our certified on-site
technicians are on-call and available in the New England region.
To request an on-site service call, simply go to our
contact us page and chat, email or
call us to request the best date and time for a visit.
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